Complaints Procedure

Our Commitment

At QuickFinance.io, we are committed to providing excellent service. However, we understand that sometimes things may go wrong. If you are unhappy with any aspect of our service, we want to hear from you and will do our best to put things right.

What is a Complaint?

A complaint is any expression of dissatisfaction about our service, whether oral or written, and whether justified or not, from or on behalf of a person about the provision of, or failure to provide, a financial service.

How to Make a Complaint

You can make a complaint in any of the following ways:

When making a complaint, please include:

• Your full name and contact details
• Your application reference number (if applicable)
• A clear description of your complaint
• What you would like us to do to resolve the issue
• Any relevant supporting documents

Our Complaints Process

If You're Not Satisfied

If you are not satisfied with our final response, or if 8 weeks have passed since you made your complaint, you may be able to refer your complaint to the Financial Ombudsman Service (FOS).

The Financial Ombudsman Service is a free, independent service for resolving disputes between consumers and financial businesses. You must refer your complaint to the FOS within 6 months of our final response.

Complaints About Our Funding Partners

If your complaint relates to a funding partner rather than QuickFinance.io, we will help direct your complaint to the appropriate party. Funding partners have their own complaints procedures, which they will explain to you.